The essential reference guide to writing effective business correspondence – now revised and updated. All the information and examples you need for writing business correspondence for study purposes or for work. A practical approach that's ideal for class, the office, or at home. Handbook — hundreds of models for your own writing: emails, letters, faxes, memos, reports, CVs — new for this edition: email correspondence, glossary of business terms, answers to exercises, and improved design

The essential reference guide to writing effective business correspondence – now revised and updated. All the information and examples you need for writing business correspondence for study purposes or for work. A practical approach that's ideal for class, the office, or at home. Workbook — further practice based on realistic situations — suitable for classroom or self-study — Answer key and model letter