The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs? This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas. Learn the most effective language for: — Crafting an accurate, carefully worded assessment — Documenting behaviors and accomplishments — Guiding and developing promising workers — Conducting face-to-face interviews.

These days, it's not enough to work for a good cause or worthy organization. If you want to receive funding from a corporation, community, foundation, or government institution, it all comes down to one thing: your proposal. With hundreds of ready-to-use Perfect Phrases, you'll quickly know the right words to use for the three major sections of every successful grant proposal: — How to introduce yourself, your program, and your achievements; — How to describe your goals-and what funding will accomplish; — What you should include as your supporting documents.

«You've heard it a million times: «The customer is always right.» But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee. Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: — Defusing bad situations before they get worse — Handling complaints patiently and professionally — Satisfying customers and increasing sales — Building long-term relationships with important customers.»

Quest, Second Edition prepares students for academic success. The integrated Quest Second Edition program provides robust scaffolding to support and accelerate each student's journey from exploring general interest topics to mastering academic content.

Fully updated for the latest regulations and standards, the second edition of this renowned Water Environment Federation book provides students and practicing engineers with authoritative information on state-of-the art facility design and treatment processes. The text addresses the challenges of the design engineer's job--to incorporate new technology and innovations while producing a facility that will perform as expected under variable and unpredictable loadings. Introduction to Water Resource Recovery Facility Design, Second Edition, also offers guidance on designing facilities with the flexibility to allow modifications to meet more-stringent treatment requirements as environmental regulations evolve.

Designed for an upper-level majors course, this title features an emphasis on function and evolution of vertebrates, complete anatomical detail, and excellent pedagogy.