Since its original publication nearly thirty years ago, Getting to Yes has helped millions of people learn a better way to negotiate. One of the primary business texts of the modern era, it is based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution. Getting to Yes offers a proven, step-by-step strategy for coming to mutually acceptable agreements in every sort of conflict. Thoroughly updated and revised, it offers readers a straight-forward, universally applicable method for negotiating personal and professional disputes without getting angry-or getting taken.

A third of teachers leave within their first term on the job. This one wouldn't quit for all the world. Meet Furious — sixteen, handsome and completely out of control. Nothing frightens him and no one can get through to him. Now meet Munchkin — a sweet kid with glasses who's an easy target and needs protecting. Then there's Seething and Deranged, two girls who are brimming with bad attitude; Fifty and Cent, who act like gangsters but are afraid of getting beaten up; and Stoic, a brilliant young mind struggling to survive. In the midst of them all, there is a bodyguard and bouncer, a counsellor and confidante, a young woman whose job it is to motivate and inspire them and somehow keep them out of trouble: their teacher. None will make it through the year unscathed. Some may not even make it at all... Spanning a year of shocking truths and hard-won victories, of fights and phone-thefts, teenage pregnancies and the dreaded OFSTED report, this is the remarkable diary of an inner-city school teacher. Revealing the extraordinary chaos, mismanagement and wrong-thinking that plague our education system, it is a funny, surprising and sometimes heartbreaking journey from the frontlines of the classroom to the heart of modern Britain.

Ten millennia ago, the fairy People were defeated in a great battle with mankind, forcing them to move underground. Only the eighth family of fairies remained undefeated: the demons. But now one demon has discovered the secrets of the fairy world, and if humans get hold of this information the fairies are in BIG trouble. Only one person can prevent this disaster — teenage criminal mastermind Artemis Fowl. Action packed and full of humour — this is a must-read for boys and girls aged 10+.

Look at the harlequins... Play! Invent the world! Invent reality. This is the childhood advice given by an aunt to Russian born writer Vadim Vadimovich, who emigrates to England, then Paris, then Germany and then the US, and, now dying, reconstructs his past. He remembers Iris his first wife, Annette his long-necked typist and Bel his daughter, as well as his own bizarre numerical nimbus syndrome.

Probationary Constable Peter Grant dreams of being a detective in London's Metropolitan Police. Too bad his superior plans to assign him to the Case Progression Unit, where the biggest threat he'll face is a paper cut. But Peter's prospects change in the aftermath of a puzzling murder, when he gains exclusive information from an eyewitness who happens to be a ghost. Peter's ability to speak with the lingering dead brings him to the attention of Detective Chief Inspector Thomas Nightingale, who investigates crimes involving magic and other manifestations of the uncanny. Now, as a wave of brutal and bizarre murders engulfs the city, Peter is plunged into a world where gods and goddesses mingle with mortals and a long-dead evil is making a comeback on a rising tide of magic.

You talk as if a god had made the Machine, cried the other. I believe that you pray to it when you are unhappy. Men made it, do not forget that. E.M. Forster is best known for his exquisite novels, but these two affecting short stories brilliantly combine the fantastical with the allegorical. In The Machine Stops, humanity has isolated itself beneath the ground, enmeshed in automated comforts, and in The Celestial Omnibus a young boy takes a trip his parents believe impossible. This book contains The Machine Stops and A Celestial Omnibus.

We fed the monster until it blew up... While Wall Street was busy creating the biggest credit bubble of all time, a few renegade investors saw it was about to burst, bet against the banking system — and made a fortune. From the jungles of the trading floor to the casinos of Las Vegas, this is the outrageous story of the misfits, mavericks and geniuses who, against all odds, made the greatest financial killing in history.

The song. That’s what London constable and sorcerer’s apprentice Peter Grant first notices when he examines the corpse of Cyrus Wilkins, part-time jazz drummer and full-time accountant, who dropped dead of a heart attack while playing a gig at Soho’s 606 Club. The notes of the old jazz standard are rising from the body—a sure sign that something about the man’s death was not at all natural but instead supernatural. Body and soul—they’re also what Peter will risk as he investigates a pattern of similar deaths in and around Soho. With the help of his superior officer, Detective Chief Inspector Thomas Nightingale, the last registered wizard in England, and the assistance of beautiful jazz aficionado Simone Fitzwilliam, Peter will uncover a deadly magical menace—one that leads right to his own doorstep and to the squandered promise of a young jazz musician: a talented trumpet player named Richard “Lord” Grant—otherwise known as Peter’s dear old dad.

The unhappiness that I need and long for... is of the kind that will let me suffer with eagerness and die with lust. That is the unhappiness, or happiness, that I am waiting for. Alienated from society, Harry Haller is the Steppenwolf, wild, strange and shy. His despair and desire for death draw him into an enchanted, Faust-like underworld. Through a series of shadowy encounters, romantic, freakish and savage by turn, Haller begins to rediscover the lost dreams of his youth. Adopted by the Sixties counterculture, Steppenwolf captured the mood of a disaffected generation that was beginning to question everything.

Most new businesses fail. But most of those failures are preventable. The Lean Startup is a new approach to business that's being adopted around the world. It is changing the way companies are built and new products are launched. The Lean Startup is about learning what your customers really want. It's about testing your vision continuously, adapting and adjusting before it's too late. Now is the time to think Lean.

This beautiful classic book of rhymes is filled with all the songs and verses you will remember from childhood, and will want to pass on to a new generation of children. The cover is padded, giving it a soft nursery feel, and there are useful tabs dividing the rhymes into three sections, classic rhymes, action rhymes and night-time lullabies. Beatrix Potter's detailed original illustrations are sure to bring back happy early memories for parents and carers, and grandparents too.

Philip Marlowe's on a case: his client, a dried-up husk of a woman, wants him to recover a rare gold coin called a Brasher Doubloon, missing from her late husband's collection. That's the simple part. It becomes more complicated when Marlowe finds that everyone who handles the coin suffers a run of very bad luck: they always end up dead. That's also unlucky for a private investigator, because leaving a trail of corpses around LA gets cops' noses out of joint. If Marlowe doesn't wrap this one up fast, he's going to end up in jail — or worse, in a box in the ground...

An anonymous letter had accused Foreign Office man Samuel Fennan of being a communist. George Smiley, assigned by the Secret Service to vet Fennan, had assured him he had nothing to fear. No one believed this nonsense. But clearly something had rattled Fennan, for a day after the interview he killed himself. Smiley is told by his angry superiors to fix this mess. The last thing anyone wants right now is a scandal. It is immediately obvious to Smiley, however, that the suicide story doesn't make sense. Piece by piece he uncovers a conspiracy — one originating in East Germany and led by a wartime ally of Smiley. To expose it, he must turn a former friend into a deadly enemy...

She was a princess, daughter of perhaps the most hated king in Europe. He was just a lowly hussar. Their love affair in turn-of-the-century Vienna was to scandalize a continent. The story of Princess Louise of Belgium and Geza Mattachich, stepson of a minor Croatian count, began with no more than an exchanged glance in a park. Yet the princess and her soldier, divided by wealth and status, pursued their devotion to one another through scandal, ruin, madness and imprisonment. Dan Jacobson's brilliant imagining of this forgotten episode of the Hapsburg court brings to life one of the century's great love stories.

A young man arrives in the Ukraine, clutching in his hand a tattered photograph. He is searching for the woman who fifty years ago saved his grandfather from the Nazis. Unfortunately, however, he is aided in his quest by Alex, a translator with an uncanny ability to mangle English into bizarre new forms; a ‘blind’ old man haunted by memories of the war; and an undersexed guide dog named Sammy Davis Jr, Jr. What they are looking for seems elusive – a truth hidden behind veils of time, language and the horrors of war. What they find turns all their worlds upside down …

White Teeth is a comic epic of multicultural Britain which tells the story of immigrants in England over a period of 40 years.

'On a slow chilly Sunday in January, shortly after the Lakers overcame a sixteen point halftime deficit and beat New Jersey, I got a call from a murderer'. Eight years ago, psychologist Alex Delaware evaluated two teenage boys charged with the shocking murder of young Kristal Malley. Now one of the killers is out of prison — and wants to meet up with Alex. But by the time the pair do come face to face again, one of them is dead. Was Rand Duchay just another victim of an LA street crime? Or is something more sinister going on here? Alex and Detective Milo Sturgis mean to find out. To do so, they will follow a trail of blood that will lead them to the depths of cruelty — and straight to the heart of murderous betrayal.

Considered by many to be the greatest novel ever written, Tolstoy's masterpiece is a story of family life set against the backdrop of war. The novel begins in 1805 in the crowded and gossip-filled rooms of a St Petersburg party and follows the fortunes of the aristocratic Bolkonsky and Rostov families as Napoleon's armies sweep through Europe, culminating in the French invasion of Russia in 1812 and Napoleon's defeat. Tolstoy's vast novel takes in both the epic sweep of national events and the private experience of individuals, from the keen young soldier to Napoleon himself, and at the heart of it all the complicated triangle of affection that binds his central characters.

Glamour. Duty. Tragedy: The Woman Behind the Princess. Sarah Bradford delivers an authoritative and explosive study of the greatest icon of the twentieth century: Diana. After more than a decade interviewing those closest to the Princess and her select circle, Sarah Bradford exposes the real Diana: the blighted childhood, the old-fashioned courtship which saw her capture the Prince of Wales, the damage caused by the spectre of Camilla Parker Bowles, through to the collapse of the royal marriage and Diana's final and complicated year as single woman. Diana paints an honest portrait of a woman riddled with contradictions and whose vulnerability and unique empathy with the suffering made her one of the most extraordinary figures of the modern age.